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Owned and operated by Purest Reset, we are happy to answer questions about our massage chairs, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days within the Continental U.S. (excluding Alaska and Hawaii). Larger items like massage chairs and infrared saunas may ship via freight carrier, and we will provide tracking details as soon as your order is on its way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any trouble locating your tracking info, just send us an email and we will get you sorted.
What is your return policy?
We want you to feel confident in your purchase. If something is not the right fit, please contact us within 30 days of delivery to start a return. Items must be in their original condition and packaging for a smooth return process.
Can I exchange my product for a different model?
Yes, exchanges are available for items in their original condition. Whether you want to swap a red light therapy panel for a different size or explore a different massage chair model, reach out to our team and we will walk you through the process.
How do I choose the right massage chair for my space?
Consider the dimensions of your room and any reclining clearance the chair may need. Our product pages list exact measurements and space requirements. If you are still unsure, contact us with your room dimensions and we will help you find the best match.
What electrical requirements do infrared saunas and cold plunges need?
Most of our infrared saunas plug into a standard 120V household outlet, though some larger models may require a dedicated 240V circuit. Cold plunges with active chilling systems also have specific power needs listed on each product page. We recommend reviewing those details before purchase or asking us for guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
We offer free shipping on most orders within the Continental U.S., with no order minimum required.
Hassle-Free Returns
If your massage chair, sauna, or cold plunge is not the right fit, our return process is simple and straightforward.
